KNOLL Maschinenbau was struggling with long processing times for orders and a high level of manual effort. The previous search for the right debtor was also very time-consuming. Since KNOLL Maschinenbau was already using the flowDOCS Solutions invoiceLINE & confirmationLINE and was very satisfied with them, the company turned to us to introduce a solution for the automated processing and storage of customer orders in the SAP ECC 6.0 environment.

KNOLL Maschinenbau wanted to digitize and simplify processes and improve response times to customers in order to meet market requirements. The company was looking for a solution that would recognize the data on the orders without errors and enable the automated recording of orders. The success factors of the project therefore included a high degree of automation, a noticeable simplification of the process and reliable OCR data recognition.

At the beginning, a detailed concept including implementation guidelines was developed together with the flowDOCS team as part of a workshop, which defined the basis for the scope of the implementation. This paved the way for the project start for the introduction of orderingLINE. As most orders at KNOLL Maschinenbau are sent by e-mail, mailHANDLERpdf was implemented, which enables incoming customer orders to be processed in PDF format. The extended recognition technology for item recognition was developed on the basis of customer documents. Finally, train-the-trainer courses and administrator training were held to ensure that employees are optimally prepared for the new systems.

KNOLL Maschinenbau was extremely satisfied with the course of the project and the results achieved. With the introduction of orderingLINE, the initial project goals and requirements were completely fulfilled. The schedule was consistently adhered to over the entire duration of the project, and the personal contact persons from flowDOCS were available at all times.