Automatically process orders inside SAP
Automatically process orders inside SAP
AUTOMATE ORDERS INSIDE SAP
These days, it is common practice to communicate with customers via multiple channels. Likewise, incoming orders can reach your company in a variety of ways. A smooth and error-free processing of your customers’ orders without a significant manual effort is crucial and contributes to your company’s success. Our orderingLINE can help you with this and automate the receipt of orders. You will gain an entirely transparent and automated process for the processing of orders directly in the SAP system.
Process solution fully illustrates in SAP
Thanks to our SAP certification and integrated free-form recognition, all data contained in an incoming order is directly processed and stored inside SAP. Without interfaces – efficiently in one system.
Overview of all orders
You gain a clear overview of all received orders. Your staff can check this overview and adjust at a later stage if necessary.
Processing of all common order formats
Whether received by mail, e-mail, or in a different electronic form (e.g. XML, IDoc, etc.): With the orderingLINE, you can flexibly process orders in a variety of formats.
Central post-processing with correspondence function
The clarification process takes places via e-mail from the SAP system, including a process clarification for the correspondence function. Moreover, specific workflows can be taken into account.
CORE PROCESS AND WAY OF WORKING
Step 1: Receipt of a customer’s order
Electronic orders that are received by e-mail are transmitted to your SAP system by our mailHANDLERpdf. Orders received by post are digitalized and transmitted with a scanning solution.
Step 2: Recognition & validation
Having transmitted the documents to your SAP system, and following optical character recognition (OCR), the data is interpreted with our free-form recognition and validates with the master data.
Step 3: Visual checks & post-processing
In the workCENTER of the orderingLINE, your staff enjoy a central post-processing interfaces. Pre-defined processes can be automated or handed over manually in a set-up workflow.
Step 4: Workflow & correspondence
Valuable clarification workflows, e.g. concerning vouchers, can be initiated within your company. Via the correspondence function, you can directly communicate with the customer if needed.
Step 5: Archiving the order
In the last step, the process is stored. Because the whole process pertaining to the order is archived and documented with an archiving system, it is possible to access it later on if needed.
POSSIBLE EXTENSIONS
mailHANDLERpdf – orders received by e-mail
To process orders received by e-mail, you require the mailHANDLERpdf. We recommend the mailHANDLERpdf to all customers that received most of their orders in this way.
Position recognition – efficient blind booking
While in the past data was primarily recognized from the header and the position information was enriched with data contained the order, with our position recognition it is now possible to work with the actual data from the positions of a document, which opens up new possibilities. Through the improved recogntion quality, the blind booking quota can be increased.
POSSIBLE EXTENSIONS
mailHANDLERpdf – orders received by e-mail
To process orders received by e-mail, you require the mailHANDLERpdf. We recommend the mailHANDLERpdf to all customers that received most of their orders in this way.
Position recognition – efficient blind booking
While in the past data was primarily recognized from the header and the position information was enriched with data contained the order, with our position recognition it is now possible to work with the actual data from the positions of a document, which opens up new possibilities. Through the improved recogntion quality, the blind booking quota can be increased.
OUR SERVICES
To match the solution perfectly to your needs and requirements, we take a close look at your current processes and workflows with you. Via a questionnaire and workshop, we determine the optimal solution for you. Besides the core implementation, we also carry out tests and trainings for your staff. After the project, we continue to function as your reliable partner for version updates and support.
Questionnaire
Clarification of requirements via a questionnaire
Using a questionnaire, we determine your requirements for our solution. We ask in which form and quantity you receive documents, which archiving system you are currently using, as well as questions on a few extra points concerning your organization and current SAP system.
Through this, we can provide targeted information on the realization and optimally prepare your workshop.
Workshop
Presentation of the solution matching your requirements
In a workshop, we create a clearly structured project guidance with your staff. This is compiled on the basis of your process and SAP-system requirements and is shaped by best practices.
Implementation
Implementation of the solution
On the basis of the workshop, we implement the solution for you. Besides the standard process, we also happily implement additional solutions for your needs and requirements upon request.
Trainings
Training of your staff & go live
Besides extensive trainings, we also carry out important tests to make sure that your staff can work smoothly with our solution and that all processes work as planned.
During the go live, we proceed in close coordination with you, to ensure a smooth transition to the new process.
Support
Version updates & support
We remain your partner beyond the implementation phase. Besides important version updates, we offer you comprehensive SAP support by the experienced SAP experts of the abilis group.
YOUR BENEFITS
Simpler. Faster. More transparently.
Besides avoiding system disruptions and increasing process security to never lose another order, your process will be automated, and your orders stored in a structured manner in the SAP system. Automate orders now!
Support your
service staff
Increased process security
Error-free processing
No interfaces
Heightened transparency
More flexibility
Support your
service staff
Incoming orders do not need to be maintained manually, but are automatically filed in the SAP system.Increased process security
All incoming orders are automatically recognized and processed, ensuring that no orders will be lost.
Error-free processing
Through the automated processing, errors are avoided that might occur with manual data transfers.
No interfaces
The whole process takes place inside SAP. Because of this, you do not need to worry about your data, since it will not leave the SAP system.
Heightened transparency
You gain a clear overview of all orders and can understand each processing step.
More flexibility
Company-specific adjustments can be realized with flexible customizing.
Important conditions
Incoming orders
A particularly high return on investment is achieved from 50 orders per day.
Server for OCR
Archiving solution
Is necessary for the filing of e-mails with attached orders.
Good master data maintenance
PDF requirements
Scanner for mail
A scanner is needed for orders received by mail.
Important conditions
Incoming orders
A particularly high return on investment is achieved from 50 orders per day.
Good master data maintenance
Your creditor and header data must be free of errors.
Server for OCR
A server must be made available for the connection of OCR to SAP.
PDF requirements
The recognition works best with black-and-white PDF files.
Archiving solution
Is necessary for the filing of e-mails with attached orders.
Scanner for mail
A scanner is needed for orders received by mail.
MORE INFORMATION
Have we sparked your interest? Download our factsheet or arrange a non-binding consultation.
Factsheet
Contact
Factsheet
Download our orderingLINE factsheet to receive all key information in one document.